Shipping Policy

Order Cancellation

Please be aware that once an order is placed, we cannot cancel it, as processing begins immediately.

However, once your order arrives, you may reach out to our support team to begin the return process. Once your order is returned, we can process your refund.

Priority + Insured Shipping

If you selected Priority + Insured Shipping, you will be given the option to have your order reshipped or refunded if the order is lost in transit.

If you ordered using Free Shipping or Priority Processing, we will reship your package if it is lost during transit.

Lost or Missing Packages

MyAlcori is not liable if an incorrect address is entered during the checkout process. Please make sure that your billing and shipping addresses are correct before placing your order.

If we have made an error, we will take full responsibility and replace the original order at no additional charge.

Customs

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you acknowledge that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country.

Shipping Time

Shipping times vary by location.

Maximum delivery time: 20 business days.

This does not include our 2–3 business day processing time.

All shipping times exclude customs clearance delays.

Tracking Information

You will receive an email with a tracking number once your order has shipped. In some cases, tracking information may not be available for orders shipped using free shipping.

My Tracking Says “No Information Available at the Moment”

For some shipping companies, it may take 2–5 business days for tracking information to update in their system.

If your order was placed more than 5 business days ago and there is still no information available for your tracking number, please contact us.